POSITION: Head of Client Enablement


NATURE OF BUSINESS: Financial Services Company


JOB LOCATION: Johannesburg, Sandton




·      The development and execution on a strategy that will result in client designated value propositions to the sales teams through the alignment and integration of data insights and capability, advice, solutions, technology, branding, marketing and communication

·      Continuously assess requirements, opportunities and capability to create value and growth in conjunction with Operations, Business Innovation, Product Owners and other Stakeholders within the Bank

·         Manage a portfolio of capabilities to enable the division with new ways of working, tools and infrastructure




·         Develop and deliver client enablement strategy

·       Through external and internal environmental scanning, consultation and research create a strategy and road map for the client enablement function that will provide direction, clarity, and priorities for the CE team as well as all consumers of client enablement outputs

·         Organise and enable teams and resources with clear structure, process, accountabilities, metrics and skills to deliver as required

·       Continuously deliver stakeholder and stakeholder groups with whom to position CE, its purpose and strategy in order to create awareness and activate networks for the CE team

·         Continuously identify and review and build or source the required capabilities in the areas of BI, Advice and Solutions, CVP’s, Marketing and Branding

·         Lead continuous awareness and search for external opportunities, threats and recommend actions and responses

·      Lead collaboration with Wealth Management, Wealth Cluster and Nedbank sales and service teams to ensure growth in sales, revenue, retention and quality of business

·      Continuously drive towards deep client empathy and operational transformation in conjunction with leaders of product areas, operations, IT/digital, business transformation and support functions

·         Lead a culture shift towards a data driven, digital organisation through personal technical knowledge, understanding of business and client needs as well as change leadership skills

·         Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruptions and maximise employee productivity

·         Demonstrate exemplary leadership behaviour through personal involvement, commitment and dedication in support of organisational values

·         Select and recruit suitably qualified talent in line with EE principles and organisational values

·         Drive a culture that supports and directs best practise, fostering an environment of continuous learning, improvement and cohesiveness

·         Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members

·         Execute effective workforce planning practises to ensure that staffing requirements are accurately forecast

·         Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth

·         Effectively manage performance within the team in order to ensure business objectives are achieved

·         Encourage innovation, change agility and collaboration within the team



Note: Should you be interviewed by Woodburn Mann you will be asked to sign a consent form to permit us to verify your qualifications. Scanned copies of your degrees and diplomas may be asked for and can be sent to us when sending us your educational and career details.